Refund policy
We have a 14-day return policy, which means that you have 14 days from the date you received the item to return it. A fee of 49 SEK will be charged when you return it to our warehouse. If you want to make an exchange, it is free.
You are only entitled to return when the item is in the same condition as when it was delivered. It must be unused, have all tags still attached and be in its original packaging. You must also have the receipt or proof of purchase.
A return shipping label is included in your package so you can easily return your purchase and we ask you to fill in the reason for the return.
- Log in to your account in the store.
- Go to order history, select the order you want to return and click on request return.
- Select the item you want to return plus reason for return and register.
- Cour Studios approves the return.
- When the return arrives at Cour Studios warehouse, we will make a refund or exchange.
- Once the return is processed, you will receive confirmation of the refund.
Follow the instructions provided. Please note that returns must be sent to the following address:
Cour Studios C/O Bring Shelfless, Fanérgatan 14B, 566 33 Habo, Sweden.
If you have any questions about returns, you can always contact us at info@courstudios.com.
Damage and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or you have received the wrong item so that we can assess the issue and rectify it.
Exchanges
We offer free exchanges and the fastest way to ensure you get what you want is to return the item you have and once the return has been approved purchase the new item separately.
Refunds
We will notify you once we have received and inspected your return and whether or not it has been approved. Once the refund has been approved, it will be made automatically within 10 business days and using the same payment method used for the purchase. Please note that it may take some time for your bank or credit card company to process the return and show it on your account.
If it has been more than 15 business days since we approved your return, please contact us at info@courstudios.com.